Last Updated: October 7, 2026

Thank you for visiting and shopping at ClearLightCraft (https://clearlightcraft.com). The following terms and conditions constitute our Shipping Policy for all domestic and international orders.

1. Order Processing Time

All standard retail orders are processed within 1–3 business days (excluding weekends and statutory holidays) after receiving your order payment confirmation.

  • Standard In-Stock Products: Processed and dispatched within 1–3 business days.
  • Custom / B2B Wholesale Bulk Orders: Processing and production lead times vary based on batch size and custom specifications. Specific dispatch schedules will be confirmed in your commercial proforma invoice.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout or provided directly via your B2B quotation.

  • Standard International Shipping: Estimated delivery within 7–14 business days depending on destination country and customs clearance speed.
  • Express Courier (DHL / FedEx / UPS): Estimated delivery within 3–7 business days.

Note: Unexpected logistics delays may occasionally occur due to international customs processing, peak holiday seasons, or extreme weather conditions beyond our control.

3. Customs, Duties, and Taxes

ClearLightCraft is not responsible for any customs clearance fees, import duties, tariffs, or value-added taxes (VAT) applied to your order upon arrival in your destination country.

  • All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, handling fees, etc.).
  • If a shipment is refused or returned due to unpaid customs charges, any return freight or administrative fees incurred will be deducted from your potential refund.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has dispatched, containing your unique carrier tracking number(s). Tracking information will become active and updated within 24 hours of package handoff.

5. Damaged, Lost, or Stolen Packages

If you received your order damaged during transit or if your tracking shows delivered but you have not received the package:

  • Please inspect your package upon delivery and contact us immediately at service@clearlightcraft.com within 48 hours.
  • Save all packaging materials and damaged goods before filing a claim, as clear photographic evidence will be required to process a replacement or claim with the logistics carrier.

6. Contact Information

For any further questions regarding shipping speeds, tracking status, or international delivery logistics, please reach out to our support team:

ClearLightCraft
Website: https://clearlightcraft.com
Email: service@clearlightcraft.com

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