Last Updated: October 7, 2026
At ClearLightCraft, we take pride in delivering premium lighting and craft products designed with precision and high manufacturing standards. If you are not entirely satisfied with your purchase, or if your shipment arrives damaged, we are here to assist you.
1. Return Eligibility & Timeline
We accept return requests under the following conditions:
- Return Window: Return requests must be submitted within 30 calendar days from the date you receive your shipment.
- Item Condition: Items must be unused, in their original condition, and packed in the original manufacturer packaging with all accessories, manuals, and protective inserts included.
- Proof of Purchase: A valid order number or proof of purchase is required to process any return or exchange.
2. Damaged or Defective Items
We strictly inspect all items prior to dispatch. However, if your items arrive damaged or defective during transit:
- Please notify us within 48 hours of package delivery at service@clearlightcraft.com.
- Include your order number, a clear description of the issue, and photos/videos showing the damaged item and outer shipping packaging.
- Upon verification, we will issue a replacement or full refund at no additional cost to you.
3. B2B / Custom / Wholesale Orders
For custom-built systems, bulk wholesale purchases, or special production runs:
- Custom or personalized products are non-refundable unless defective or damaged upon arrival.
- Wholesale or bulk orders are subject to the specific return terms outlined in your sales agreement or commercial invoice.
4. Return Process & Shipping Costs
- Initiate a Return: Contact our team at service@clearlightcraft.com to request a Return Merchandise Authorization (RMA).
- Package the Item: Securely pack the item in its original box with all protective material.
- Ship the Return: Send the package to the designated return warehouse provided by our customer support team.
Note: Unless the return is due to our error (e.g., defective or incorrect item sent), the customer is responsible for return shipping fees and international customs/duties.
5. Refunds & Processing Time
Once your returned package is received and inspected at our warehouse:
- We will send an email notification confirming receipt and approval/rejection status of your refund.
- Approved refunds will be processed back to your original payment method within 5–7 business days.
- Processing times may vary depending on your bank or credit card provider.
6. Contact Us
If you have questions regarding returns or refunds, please reach out to our team:
ClearLightCraft
Website: https://clearlightcraft.com
Email: service@clearlightcraft.com
